What are Communication Center Projects?
The Public communication center projects aiming at delivering Public Services to citizens through alternative channels are the jobs of public bodies to offer their services through some environments such as Telephone, SMS, Social Media, and Web Chat.
In order to ensure the provision of the services of Public Institutions (e-Government) to users through alternative channels (PSTN ,GSM, SMS, VOİP, WEB CHAT, Social Media), TÜRKSAT A.Ş. has start to provide Communication Center services as of 2009, where 15 Million calls in total have been met within 2014.
ALO 170 Communication Center for Labor and Social Security, one of our projects, has been awarded the gold medal and left the world's giants behind in the “Contact Center World.com” competition which is recognized as one of the most prestigious awards of the world in "The Best Outsourced Business Partnership Category".
In this context, 9 Public Communication Centers in total with Installation and Operation management are continuing to serve.